| General FAQ
Q: Do you offer pickup and delivery
A: Yes. We offer pickup and delivery service for a small service charge. Please call to find out charge based on your location.
Q: What type of warranty do you offer?
A: FlexiTech stands by all of their work. On new systems we offer a 3 year hardware warranty. On used systems we offer a 6 month hardware warranty.
Q: Do you offer on-site service.
A: Absolutely. Most upgrades, repairs, maintenance and some troubleshooting can be performed right at your house.
Q: Do you support products that weren't purchased from you?
A: Yes. We support products that were purchased from other manufactures or businesses. However warranties are not transferable.
Q: What types of support will I receive?
A: Each new system purchased from FlexiTech comes with a 3 Year contract.
Third party software and hardware not installed by FlexiTech Computers is not covered under this contract. Tutorial services will incur hourly charges.
Q: How do I contact you?
A: There are many ways to contact us:
Address:
FlexiTech Computers
1757 Baltimore Pike
Hanover, PA 17331
Email:
Sales: dsaia@flexitechsolutions.com
Service: service@flexitechsolutions.com
Phone:
717-521-1262
888-256-1764
Q: What areas do you provide service to?
A: FlexiTech provides computer repair and service to Hanover and surrounding areas including York, Adams and Carroll County.
System FAQ
Q: How do I know I need a new system?
A: Most users will purchase a new system when their current system is too old to upgrade or they don't want to spend more money on their current computer.
The best reason to purchase a new system is because your current system is inadequate for your needs because it won't run the software you need it to run.
Q: What type of computer do I need?
A: This depends on what you will be using the computer for most. Some users will purchase a computer strictly to play games on, others will edit videos, and some will just want to surf the web. Depending on your needs, FlexiTech Computers can build a new system for you at a reasonable cost.
Q: Do you match your competitor’s prices?
A: Yes, FlexiTech Computers will match any competitor’s price as long as both systems have identical hardware and software.
Q: Is it cheaper to upgrade my existing system or buy a new one?
A: It is usually almost always cheaper to upgrade and existing system instead of purchasing a new one. However, sometimes it may not be cost effective to upgrade because the computer you are upgrading is too old.
Q: What is your return policy on new systems?
A: FlexiTech Computers offers a 10 day money back guarantee on all systems purchased from us. You have 10 days to return a system for a full refund.
Q: What types of systems do you offer?
A: Most users will purchase a new system when their current system is too old to upgrade or they don't want to spend more money on their current computer. The best reason to purchase a new system is because your current system is inadequate for your needs because it won't run the software you need it to run.
Training FAQ
Q: What operating systems do you offer training in?
A: FlexiTech Computers offers all Windows and Mac OS based Operating Systems covering basic functions and useful tips and tricks. We are also Certified Trainers in Microsoft Office and Accountability.
Q: Where will the training session be held?
A: Training will be held at your convenience and in a location of your choice. We prefer to train you on your own computer rather than ours because this is the computer that you will be doing your work on. Since you are already familiar with your computer, you will waist less time trying to figure it out and more time learning.
Q: Will you teach me how to build my own computer or upgrade it?
A: Yes. We can teach you how to build or upgrade your own computer, step-by-step, at your house or business.
Data Recovery FAQ
Q: What types of data recovery services do you offer?
A: Some of the date recovery services we offer are the following:
Unable to boot
Virus attacks
Inaccessible drives or partitions
Unable to run or load data
Data corrupted
Hard drive failure
Hard drive crashes
A: If we cannot recover your data there is no charge to you.
Q: What are the chances that you will be able to recover my data?
A: Depending on the severity of the problem, chances of recovering the data vary
Q: What types of media can you recover data from?
A: We can recover data from IDE, EIDE and SCSI hard drive assemblies.
Networking FAQ
Q: Will I be able to transfer files from one computer to another in my network?
A: Yes. By using the built-in functions of Windows or Mac OS, you will be able to share files between computers connected to your network.
Q: Can I share my incoming internet connection with other computers on my network?
A: Yes. Connecting your incoming internet connection up to a home router, you will be able to access the internet from any computer that is on the network.
Q: Can I share my printer with more than one computer?
A: Yes. This can be accomplished many different ways. You can share the printer from within windows, purchase a network compatible printer, or purchase a router with a print server.
Q: Is a wireless network safe?
A: Yes, but the network and the computers that are on the network have to be configured correctly for it to be safe. On the wireless station, WEP (Wireless Encryption Protocol) can be used to encrypt the signal that is being sent and received. On the network computers, passwords and permissions should be setup.
Q: Can you troubleshoot an existing small network?
A: Yes. We can troubleshoot most home and small business networks even if we did not originally install it.
Q: What equipment do I need?
A: To answer this questions correctly, we first would need to know what you would like to do on your network. After that, we can put together a list of equipment you will need. Most small networks will just need some sort of a switch or a router, some network cable, and a couple of network cards.
Q: How do I know if I need an upgrade?
A: Do you find yourself fidgeting while your processor, or one of your peripherals, goes on and on doing something?
Is your computer too under-powered to run the applications you want to run?
Is your hard drive too small to store all your "stuff"?
Do you need to send and receive faxes from your computer and you can’t?
Do you want sound you don’t have?
Do you want something for your computer you don’t have.
If you can answer "no" to ALL these questions then maybe you don’t need to upgrade your computer.
Q: What types of hardware upgrades do you perform?
A: We offer all types of hardware upgrades from simple video card installations to changing out the motherboard and CPU.
Q: Is it cheaper to repair my computer or buy a new computer?
A: This really depends on how old your computer is and also what is wrong with your computer. Sometimes it isn't worth spending the money to fix your old computer or is actually cheaper to purchase a new one.
Q: How much will it cost me to repair my computer?
A: This question depends on what is wrong with the computer. Most repairs cost around $60 to $100 in labor plus the cost of the replacement part.
Q: What is your warranty policy on your repairs?
A: We have a 15 day hardware warranty policy on all repairs. We will cover labor and previously replaced parts but not any additional parts that may be necessary to complete the job.
Q: Do you repair on-site?
A: Yes, assuming your location is in the Hanover Area, we are able to service on-site. In some instances, we may need to take your system back to our offices to complete a repair.
Q: What will maintenance do for my computer?
A: Maintenance will speed up booting and loading times, increase the reliability of the computer, and protect it from harmful static build up that is caused by dust.
Website FAQ
Q: Who will host my website?
A: FlexiTech Computers dedicated servers located are available for hosting your website.
Q: Will my website have its own domain name (www.yourname.com)?
A: Yes, you will have your own web address with no subdirectories.
Q: Will you maintain my website for me once you create it?
A: Yes, we offer affordable update packages for our customers. We will not abandon you after your website is complete!
Q: Can you promote my website for me?
A: Yes. FlexiTech Computers will promote your website on the 18 most popular search engines and directories such as: Google, Lycos, Northern Light, Subjex, HotBot, Scrub The Web, FAST Search, Alexa, REX, LookSeek, ExactSeek, InfoSpace, Search It, Voila, NerdWorld, Excite, Mall Park, and EntireWeb.
Q: What types of features are available for my website?
A: Your website will be personalized for you and may include features such as: Calendars, Chat Rooms, Feedback Forms, File Cabinets, Formatted Text Pages, General Contact Information/Directions, Links, List of Items, and many more.
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